Privacy Policy

Our Privacy Policy

By Charlie Ryan firmly believes in protecting your privacy and the security of your personal information. We are committed to complying with applicable laws and regulations to ensure that any information you share with us is kept securely. We do not rent, sell or distribute our customer base or newsletter subscribers to anyone. We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

Privacy Policy Updates

Our Privacy Policy may be updated from time to time, however the latest version will always be available on our homepage www.charlieryan.com.au.

What Data Do We Collect?

When you place an order on our website www.charlieryan.com.au, we collect the following information in order to fulfil your order and contact you, should a query arise:

– Name

– Email address

– Postage and billing addresses

– Phone number

If you choose to opt in to emails from By Charlie Ryan, either by opting in at time of purchase or signing up separately, the below information is held by MailChimp:

– Name

– Email address

This information is used to send occasional newsletters, exhibition information, discount codes or updates to the website.

3rd Parties and their Privacy Policies

In order to run the www.charlieryan.com.au website efficiently, we use the following third party websites/programs, which also comply with the applicable data protection laws:

– MailChimp

– WooCommerce

– Stripe

What Are Your Rights?

Right to access: You have the right to request information about the personal data we hold on you at any time. You can contact by@charlieryan.com.au and we will be able to provide you with your personal data via e-mail.

Right to portability: Whenever By Charlie Ryan processes your personal data, based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification: You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed. If you have a By Charlie Ryan account you can email by@charlieryan.com.au to edit your personal data. If you are a newsletter subscriber, you can update your subscriber information through the link in the footer of our newsletters.

Right to erasure: You have the right to erase any personal data processed with By Charlie Ryan at any time except for the following situations:

– You have an ongoing matter with Customer Service.

– You have an open order which has not yet been shipped.

– You have an unsettled debt with By Charlie Ryan.

– You are suspected to or have misused our services within the last four years.

– You have made a purchase, we will keep your personal data in connection to your transaction for bookkeeping rules. Erasure of any personal data withdraws the ability for By Charlie Ryan to trace previous proof of purchase and may prevent opportunity to exchange or refund an item.

Right to object to direct marketing: You have the right to object to direct marketing. You can opt out from direct marketing by following the instructions in the footer of each newsletter.

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For General Enquiries
Email: by@charlieryan.com.au